Frequently Asked Questions

For chronic mail order medications in the formulary.

View Chronic Formulary

  • Ask your doctor to write a prescription for the number of days your plan allows (for example, 90 days).
  • Your doctor can submit your prescription:
    • Electronically: E-prescribe to WellDyne Home Delivery. This is the quickest way to fill your prescription.
    • By FAX: 1-888-830-3608. Only prescribers may fax prescriptions to a pharmacy.
    • By Phone: Call our Customer Service Department at 888-479-6570.
    • By Mail: Send prescription with patient's address and date of birth to WellDyne, PO Box 90369, Lakeland, FL 33804.
    • Note: You do not go to your local pharmacy for this service. The medications will ship directly to you.

  • Once we receive your prescription, your medication will arrive in approximately 7 to 10 business days by standard shipping.

  • If you need your medicine quickly, you can pay for faster shipping or ask your doctor to write two prescriptions. The first prescription is for a short-term supply that you can fill right away at a network retail pharmacy. The second prescription is for the maximum number of days your plan allows for mail service (for example, 90 days). By doing this, you will have a supply of medication before you receive your prescription shipment.

  • Refills are easy. You should order them 2-3 weeks before you finish your current prescription. We'll email or call you with a refill reminder.
    • Online: Order refills with a few clicks or choose auto refill from the Member Portal .
    • Phone: Order through our automated phone system by calling the Member Services number: 888-479-6570.

  • Choose auto refill to get your medications on time, every time without having to remember to reorder. Many medications allow auto refill, but some may not be eligible.
  • Enrolling is simple. Login at the Member Portal and select the auto refill icon next to your medications.
  • About two weeks before you run out of your medications, we'll send a refill. You'll receive a shipping notification letting you know it's on the way.

  • No. We recommend that you obtain a new prescription from your doctor when transferring to mail order. You will need to register online at before a prescription can be filled.

  • Yes. Pharmacists are available to answer your questions 24/7/365. To speak with a pharmacist, please call the Member Services number: 888-479-6570.

  • For any additional questions, please call the Member Services number: 888-479-6570.

  • There is no cost to the mediations as part of the formulary, but there is a $9.00 shipping and handling fee per shipment.
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